GENERAL SCOPE:
Charismatic, polished, customer savvy, high energy, enthusiastic leader with proven coaching and management skills, able to lead, supervise and motivate a team to create and maintain the Starbucks Experience for our customers and respective associates.
Responsible for the day-to-day management of the staffing, operations, sales, expense control and overall performance of a Licensed Starbucks store. Positively direct and motivate a team in achieving gross sales and profit goals, while modeling and acting in accordance with Starbucks Guiding Principles. Provide a safe shopping and working environment for customers and associates. Proactively take steps to ensure all associates focus on delivering consistently high quality beverages and products while delighting and connecting with every customer.
SUMMARY OF KEY RESPONSIBILITIES:
Some responsibilities include but are not limited to the following:
- Model a “customer comes first” attitude, by delivering legendary customer service while supervising a team of associates to do the same
- Assist the Store Manager to hire, train, manage, direct and develop a team of associates adequate in size and competent in technical proficiency, capable of attaining or exceeding sales and profit goals, while maintaining cost objectives. Ensure team is cross-trained to handle a variety of multifunctional tasks, a learning coach responsible for ongoing training and certification program
- Maintain consistent attendance and punctuality
- Oversee the development of the weekly workforce schedule ensuring adequate staff coverage for optimal customer service for all shifts.
- Constantly review store environment and service levels to identify opportunities for improvement in order to provide coaching and direction to achieve operational goals
- Demonstrate integrity, honesty, maintain and model a calm exterior presence during periods of high volume or unusual events and move on to keep the store operating to standard.
- Actively assist all levels of associates in carrying out their responsibilities as needed to ensure the customer receives consistent service. Be a ‘hands-on’ manager who performs models and demonstrates the work in addition to directing the work.
- Communicate clearly, concisely and accurately to provide a team-based environment consistent with A&P’s Core Values and Starbucks Guiding Principles and to assure effective store operations.
- Develop positive relationships with all associates by understanding individual motivational needs and concerns. Support store operations by recognizing individual and team accomplishments through existing recognition tools, and by making recommendations on new or creative forms of recognition.
- Acts as a coach and mentor by using discretion in assessing performance, providing feedback to improve associate performance.
- Establish and maintain frugal business practices by exercising controls over inventory and controllable expenses to assure desired profit levels. Provide oversight of all financial reporting and profit and loss statements. Work directly with team to execute action plans that meet operational objectives.
- Ensure store is maintained in accordance with safety, cleanliness, and security and fire prevention standards as established by company, local and state regulatory authorities.
- Oversee the execution of merchandising plans that are consistent with goals and objectives. Ensure merchandising programs are properly executed , and maintained
- Establish and maintain a culture of an informal style, simple operation, consistent expectations, customer satisfaction and frugality. Encourage all associates to operate with this culture. Provide information to associates around sales, profits and operational results.
- Proactively work with the Starbucks District Manager and A&P Merchandising & Operations teams to implement various programs, procedures and processes designed to maximize the profitability and operational efficiencies of the store.
- Be accessible, engage and connect with customers and become involved in local community activities.
REQUIREMENTS:
· High School Or GED
· 2 years of progressively responsible related experience, including 1 year of customer service experience and 1 year of directing others.
Required Knowledge, Skills and Abilities
· Analytical Thinking
· Business Acumen
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· Ability to manage independently
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· Ability to manage effectively in a fast-paced environment
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· Ability to manage multiple situations simultaneously
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· Ability to effectively manage resources
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· Interpersonal skills
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· Strong customer service skills
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· Knowledge of supervisory practices and procedures
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· Organization and planning skills
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· Strong operational skills in a customer-service environment
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· Strong problem-solving skills
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· Team-building skills
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· Strong communication skills, both oral and written
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· Strong leadership skills, with the ability to coach and mentor others
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· Ability to plan and prioritize
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· Ability to handle confidential and sensitive information
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